Our Commitment To You

YOU SPOKE, WE LISTENED!

We have made progress on issues that you identified, showing what we can accomplish together without the need for a union. Here are some of the improvements we have made as a result of working together based on your feedback from the last several weeks:

Feedback/Suggestion
Action
Status / Completion Date
Access to policies
Provided instructions at computer in transportation breakroom for associates to access policies electronically 24/7
Completed
Site Leadership Access – management area locked during the day
2nd floor leadership/HR space will be accessible to all employees 8a-5p; after 5p associates can have a leader swipe them in.
Completed
Poorly wrapped/stacked pallets in grocery
Increased supervisor audits of pallets on the dock
Completed
HR access for transportation team
Dayshift HR Generalist Jennifer Melvin’s office will be in transportation moving forward, with additional night shift support increased.
Completed
Inoperable dock and door at store 1274
Provided feedback to Food Lion leadership and they have advised us that construction started 9/6 for repairs.
In Progress
Concerns with Load diagrams
Continuing to review overall processes for load diagrams. Effective 8/26 (grocery) and 8/27 (perishable), loads will have load tags on all four sides of the pallet, making it easier to identify.
In Progress
Extended wait times for loads
Wait times are caused by delays in the warehouse, and additional labor will help to resolve this. Therefore, we brought in additional 3rd party labor support in the warehouse beginning the week of 8/26.
In Progress
Schedule
The standard Winter/Fall rebid is scheduled for October 1st and October 2nd, with the new schedule to begin October 6th. The first draft of the proposed schedule was posted on September 20th.
In Progress

We have made these changes based on direct input from associates. Working together without a union allows us to move quickly and efficiently to address your needs.